800-972-3078 fathom5@fathomfive.com

Privacy Policy

Privacy Statement

Fathom Five Ocean Quest Divers is committed to respecting your privacy. We recognize your need for reasonable control of personally identifiable information that you share with Fathom Five Ocean Quest Divers. Personally identifiable information is any information that is associated with your name. Fathom Five Ocean Quest Divers uses your information to better understand your needs, interests, and to provide you with better service.

This privacy notice provides you with details of how we collect and process your personal data through your use of our sites: https://fathomfive.com

By providing us with your data, you warrant to us that you are over 13 years of age. 

Fathom Five Ocean Quest Divers is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). 

Full name of legal entity: Fathom Five Ocean Quest Divers

Email address: fathom5@fathomfive.com

Postal address: 3450 Poipu Rd, Koloa, HI 96756

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at fathom5@fathomfive.com.

 

Our policy regarding the privacy of your information covers the four fair information principles:

  • Awareness
    Fathom Five Ocean Quest Divers provides this Privacy Statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship withFathom Five Ocean Quest Divers.
  • Choice
    Fathom Five Ocean Quest Divers will not sell, rent or lease your personally identifiable information to other companies. Fathom Five Ocean Quest Divers will not share your personal information with a third party company without your permission. Unless we have your permission or are required by law, we will only share the personal data you provide with other entities and/or business partners who are acting on Fathom Five Adventures behalf. Those entities and partners are bound to Fathom Five Ocean Quest Divers privacy policy contractually and through confidentiality agreements. Local country laws and policies are applied where they differ from those in the U.S.
  • Access & Accuracy
    Fathom Five Ocean Quest Divers strives to keep your personally identifiable information accurate. We will provide you with access to your information upon request. Fathom Five Ocean Quest Divers is working to make it easier for you to review and change the information Fathom Five Ocean Quest Divers stores about you via online access. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.
  • Security
    Fathom Five Ocean Quest Divers is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, Fathom Five Ocean Quest Divers has in place appropriate physical, managerial procedures that following the PCI compliance rules of Visa/MasterCard. All data regarding credit card information is encrypted and transferred to PayPal a subsidiary of Pay Pal for processing and future reference. Credit card numbers used to hold a reservation that are not processed at the time of booking are only used for processing payment and are not used for other purposes. These are purged from our systems once every 2 months.

 

For EU Residents: Transfers Outside of the EU

For EU Residents: Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. 

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place: 

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or 
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or 
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place. 

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.   

 

For EU Residents: Your Legal Rights

Under EU data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. 

You can see more about these rights at:  
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Of course, we grant all of these requests for anyone in our community, including our US residents.  

If you wish to exercise any of the rights set out above, please email us at fathom5@fathomfive.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. 

If you are an EU resident and you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. 

 

Contacting Us

If you need to contact us, you can email us at fathom5@fathomfive.com, call us at 808-742-6991 (local) or 800-972-3078 (toll free), or send us a letter at: 3450 Poipu Rd, Koloa, HI 96756. We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above. 

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